Refund Policy

Refund Policy for Fingara Sports Portal

  1. General Policy
    All payments made for court bookings, facility rentals, and memberships are generally non-refundable. Once a booking is confirmed and payment is processed, the slot is reserved for the customer and removed from public availability.
  2. Exceptions for Refunds
    Refunds may be considered only in the following cases:
  • Double payment made for the same booking (e.g., accidental duplicate transaction)
  • Wrong payment amount charged due to system error
  • Booking cancellation initiated by Fingara Sports Portal (not the customer)

Any approved refund will be processed after deducting applicable bank charges and payment gateway transaction fees. The refund will be processed within 30 business days of the request being approved.

  1. Cancellation by Customer
    If a customer cancels a booking voluntarily, no refund will be issued unless the cancellation was made at least 48 hours before the scheduled booking time. In such cases, a cancellation fee of 20% of the booking amount will be deducted, and the balance may be credited as store credit for future bookings (not refunded to the original payment method).
  2. Cancellation by Fingara Sports Portal
    If Fingara Sports Portal cancels a booking due to unavoidable circumstances such as facility maintenance, weather conditions, or operational issues, the customer will be offered:
  • A full refund to the original payment method, OR
  • Rescheduling to an alternative date/time at no extra charge
  1. Disputes
    For any refund-related disputes, please contact us at:
    📧 sports@fingara.com
  2. Governing Payment Gateway
    Refund processing will follow the official refund format and timelines of the payment gateway (PayHere) used for the transaction.

Last Updated: July 2, 2026

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